I waited each week and tried contacting Annette at the extension furnished by Rosemarie and there was no this kind of extension or individual by that name. I known as Rosemarie back again and was advised that she might have someone simply call me again. After no response I contacted Rosemarie, still left messages and possess not read back. It appears to me Empire Today just isn't enthusiastic about repeat or referral business. I'm very displeased with the caliber of the carpet I used to be marketed and The shortage of reaction by Empire Today. According to the comments I have examine I wish I might have investigated your business in depth prior to I contacted you. I have now decided to contain the carpets removed and challenging wood floors installed. An expense I didn't approach on at this point. I'd hope that a rep from Empire Today, after reading through my write-up will Make contact with me really shortly. I am of your mind to Call the BBB and the media outlets that Empire Today market on and allow them to know of my expertise.
We eventually got a hold of someone with the office soon after demanding customer service to not cling up on us yet again and the person related they'd just send someone else out for a special in Household estimate. The corporation previously experienced our home measurements, what fashion and flooring we wanted, why would we want A different human being to come back to our house? Well we agreed and waited until November 28 for one more in Property estimate and By natural means the representative was a no connect with and no display. I referred to as customer service thrice following the reprenever shpwed and so they told me simply to reschedule for an additional working day Because the agent didn't present… I needed to choose off do the job, costing cash, for them not to phone or display and talk to I just make A further appointment? We’ve been quiet up thus far but this drew the line, we hold having lied to and just want our money back.
We recognize that this issue has become annoying for you, and we regret to hear you have however to receive your refund. We’ll more review your issues, and we’ll be in contact along with you before long.
At this point I do think we are going to should seek the services of A further company to come back out and end and deal with the shoddy job that Empire did after which make an effort to consider Empire to court. I don’t really know what else to try and do considering the fact that no-one is getting in contact with me and trying to come up with an answer.
The crew Came And that i might have not questioned for your nicer crew. They arrived having a smile on their own confront and did the operate and wherever so Specialist and cleaned up almost everything. They moved the Major Television set for us and served shift some furniture. Brilliant Crew!!!!
Your customer support or whoever handles your issues is Terrible! This is totally unacceptable how this was dealt with……what a joke!!
My identify is Donna Sharpe And that i live in the State of Washington And that i need to share my Terrible expertise from your Kent Empire Organization. On July twenty fifth 2017 I identified as to acquire my carpet stretched so August sixteenth 2017 was the day we put in place. My husband and I moved many of the home furnishings (we have been inside our early 70ys) at 4:30pm about the 15th Jaret referred to as to inform us that they're not occur around the more info sixteenth because of workers not a feasible to come.
We regret to hear this was your practical experience and want to even further assist you. You should electronic mail your fears and account facts to customersupport at empire-today.com, and point out Headquarters in the topic line, so we can easily additional aid you.
So now I'm in this article with anything from my closets out on my balcony and we’re anticipating rain so I needed to go out to obtain tarps to test to protect every thing And that i’m now needing to choose time without work work on Monday for your kitchen area put in and HOPE that they really present up and do The work this time.
We sincerely regret to listen to regarding your expertise and recognize that your order was cancelled per your ask for. For those who click here carry on to get thoughts and/or considerations remember to contact us at customersupport at empire-today.com.
This installation has become a nightmare. On Oct 24 2017, I sat with George Svadeba and ordered two rooms of carpet, honey tone and grand junction. When it had been delivered the grand junction colour was incorrect. They set up the honey tone but they didn’t provide the changeover which they promised to deliver. On November 15,2017 I used to be advised which the grand junction aspen can be sent. I used to be never ever notified that morning as just before, After i called they reported the get wasn't in. Which was Just about a month after I ordered it and it however was not in. They stated they might provide it on Friday Nov 17, 2017. In addition they said the transition would appear also. That Friday they sent subcontractors and so they didnot provide the transition or knew nothing at all about this. Then they claimed I'd to pay the five hundred.00 balance prior to they would begin. I'd presently paid out above 3,000 and was insulted simply because they didn’t talk english as well as their interpreter claimed that A different lady had not compensated the money after they installed the ground so they didn’t have faith in me.
Considering the fact that your crew couldn’t discover the inspection, I used to be now instructed that An additional inspection necessary to be performed. I instructed Kim I didn’t want A further 1 and which the notes in my account should really confirm I was authorized. I told Kim that I am incredibly concerned about obtaining Yet another inspection at this time. Back in September, I called Kim in CS simply because I wanted to get rid of a wall and include closets in the home. This was the ideal time to make it happen mainly because a complete substitution was authorised. She verified It might be Okay as the substitute is permitted and notated on my account. So I moved ahead with the construction. I questioned the contractor to mend The problem from the entrance door simply because I used to be concerned it absolutely was finding even worse and a person could get wounded. I had been instructed a different inspection was a necessity.
” Empire seems to say this quite often And that i’ve only browse level of the complaints.This is completely an unacceptable approach to run a business but looking at as how Empire appears to be jogging a rip-off on buyers, I suppose my comment doesn’t implement to them.
I welcome your email reaction and encourage you to definitely get in touch with and speak with me. My most up-to-date knowledge has become completely infuriating plus a disappointment. I are attempting to solve this matter for over two years and it remains not solved. Your N.Y. Lengthy Island Customer care Section and Installation Section has presented hardly any tangible aid. They don't adhere to up and they don't maintain their word once they say they'll phone back again. I've worked in customer service for twenty+ several years and guide an in-bound profits and customer service Get hold of Heart team.